Welcome to Donard Group Practice Online
Through this website we hope to improve our services to all our patients and enable them to find out the information required at the click of a mouse. You can order repeat prescriptions on line, register as a new patient, cancel existing appointments, change your name and address and much more.
You can find out information about medical conditions and diseases through our patient information leaflets as well as all the latest practice news and developments.
Explaining our appointment system
An appointment system operates at both morning and afternoon surgeries and appointments may be made at reception, by telephone or using the internet. Please make appointments as soon as possible. Do not leave it until the last minute unless it is genuinely urgent, in which case explain to the receptionist, giving as much information as possible - remeber this is all treated in confidence.
If you are unable to keep your appointment please let us know as soon as possible so that the appoinment can be offered to someone else. A separate appointment is required for each person to be seen. When you come to the surgery please check in at reception so that your details may be confirmed. Please remember each booked appointment if for 10 minutes only. We have tried to design the system to balance the needs for continuity, patient choice, and speedy access. When making an appointment you have 3 choices:-
1) you may book an appointment with a doctor of your choice, usually up to 2 weeks in advance, by telephone, calling at reception or on line @ www.donardgrouppractice.co.uk To book online you need to register by calling in person at reception. Sometimes around holiday periods we restrict the numbers of booked appointments to allow more space for urgent and semi urgent appointments. For ongoing care of a condition it is usually better to see the same doctor if possible. If you wish to see a specific doctor of your choice you may have to wait a little longer for an available slot.
2) If you need to be seen (for medical reasons, not just for a repeat prescription or sick line etc) within 2 working days you will ALWAYS be able to get an appointment with a doctor or Nurse Practitioner but it may not be your first choice of doctor. We will always try to facilitate your choice of doctor where possible but this cannot be guaranteed within the 2 working days. If no routine appointments are available the receptionists will ask for your details and a doctor or nurse practitioner will contact you to deal with your problem as soon as possible- at busy times this may be over an hour. If you think your problem is more urgent please let the receptionist know. We have two very experienced Nurse Practitioners in the practice who are trained in Clinical Examination, diagnosis and prescribing.
3) If you need seen on the same day for an urgent medical reason you will be offered an emergency slot that day. Sometimes it is not necessary to see a doctor and as you may want advice or have a question to ask. Alternatives to appointments are either leaving a message with a receptionist, speaking to a doctor on the phone, (if we can’t speak to you when you phone if you leave contact details we will return your call when we are free but please give as much information as possible to the receptionist), or you may wish to speak to one of the practice nurses especially if it about a chronic condition like diabetes, cardiac disease, asthma or travel vaccinations etc.
Practice Location and Practice Area
Our Newcastle practice is on Main Street beside the Northern Bank and the Castlewellan practice is located on the Dublin Road just past the Credit Union. Both surgeries are purpose built with all patient facilities on the ground floor affording easy 
access for all disabled persons.
Click Here to order your repeat prescription online
Click Here to book/cancel your appointment online