DONARD FAMILY PRACTICE
Welcome to Donard Family Practice Online
We are aware of posts circulating on social media advising people with asthma or COPD to request "rescue packs" of medication "just in case". Please note we will not be issuing these to all asthmatics or COPD patients. This would mean that those in need of these actual medication would likely be unable to access these medicines when they acutely need them. It is also unsafe as these would not help if you were suffering from significant symptoms of Covid19.
We ask anyone who feels they are having difficulty with shortness of breath who are not severely unwell to contact the surgery to speak to a GP if needed. Anyone with severe breathing problems should attend A&E or dial 999 in an emergency. We would ask that people do not share or spread this erroneous message.
Please visit above website for the most up to date information on Covid-19/Coronavirus
Anyone who has symptoms of cough/fever and has been advised to self-isolate, they can go online to
Before ringing the practice with a query about COVID-19 please check the information below first to help us reduce phone call volume and take the pressure off our NHS.
Frequently asked questions
What measures can I take generally to reduce my risk of contracting COVID-19?
A concise guide for reducing your risk in and outside of the home is available at:
I have symptoms suggestive of COVID-19 what do I do?
Do not leave your home if you have coronavirus symptoms
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
What is self-isolation and who needs to self-isolate and for how long?
An easy to follow guide on self-isolation can be found at:
Am I a person at high risk from COVID-19?
People most at risk from coronavirus are sometimes called "shielded" or "extremely vulnerable" people.
This includes people who:
- have had an organ transplant
- are having certain types of cancer treatment
- have blood or bone marrow cancer, such as leukaemia
- have a severe lung condition, such as cystic fibrosis or severe asthma
- have a condition or are taking medicine that makes them much more likely to get infections
- are pregnant and have a serious heart condition
People who have the above health conditions should have received a letter from either the practice and/or their hospital consultant advising them to completely isolate themselves from others as much as possible. If this applies to you and you are in employment please present your shielding letter to your employer as proof of your need to shield. Do not contact the practice for a sick line or request further confirmation from your GP. If you haven’t received a letter please refer to the next question before contacting the practice.
I have a medical condition and I haven’t received a letter but I/my employer feels I should stay at home – what do I do?
Patients in the groups above have been identified as being at highest risk and have been sent letters advising them to ‘shield’ for a period of up to 12 weeks to protect them as much as possible. This shielding means that they are advised to completely isolate themselves from others as much as possible.
There are many other groups of patients who have medical conditions which put them at increased risk if they become unwell with COVID-19 but they are not in the groups currently advised to ‘shield’. These individuals will not have received a letter from the practice or their hospital consultant but it may still be advisable for them to reduce their contact with others. This means they should strictly follow social isolation protocols.
- Stay at home
- Only got outside for food, health reasons or work (but only if you can’t work from home)
- If you go out, stay 2 metres away from other people at all times
- Wash your hands as soon as you get home
- Do not meet others, even friends or family who live outside of your household
If you feel you have a medical conditions that puts you at increased risk and you cannot work from home then you need to discuss this with your employer directly, who can take advice from occupational health as needed. We would strongly advise that every possibility to allow you to work safely is explored but we cannot exempt you from work completely at this time. If this applies to you please do not contact the practice asking for a sick line or letter from your GP to exclude you from work. We are happy to email a summary of your main medical conditions to a designated email address to assist you, your employer and any occupational health professional in managing this situation for you.
Where can I find more information?
There are lots of further FAQs and information available at:
Shopping & Delivery Services in local Area
- Fresh Food ECO - 23 Main Street: 028 4370200.
- Fresh Food Centre - 7-9 Dublin Road: 082 43771881 - Local home delivery, order by phone and also a phone and collect service. Demand is great they are also using taxis service to help deliveries.
- Spar - Lennon’s – 028 43778263- Also available to order via private message on Facebook.
- JR’s – 028437 70479 Local home deliveries, order by phone and also a phone and collect service.
- Food Take Aways Castlewellan
- Smokey’s takeaway – 02843771558
- Little O’s takeaway – 02843771777 – will only take payment over telephone and will drop delivery at front door.
- McCann’s Chip Van – order on 07743776133
- Eastern Pearl Chinese – 43778371
- Centra Newcastle – 028 43722762 – will deliver newspapers to both Castlewellan and Newcastle areas.
- Spar (old Mourne Fresh foods) - Castlewellan Road Newcastle – 028 43724388 - Ring early in the day for delivery same day.
- Tullybrannigan Stores – 02843722337 – Deliver daily between 10 and 11am, Customer sets up account and pays at end of the week, all done over the phone.
- Barbican Supervalue – 028 43723945- currently setting up local delivery.
- Harbour Convenience Store – 02843724636 – Phone and Collect Service.
- Lidl – Silver shopping 9-11 am hour designated senior Tills.
- Tesco – Silver Shopping hour 9 – 10 am Monday, Wednesday and Friday. Online click and collect ordering.
- Smalls Shop – 02843723512 (Patrick 07811162812) (Bernie 07972511291) – Will deliver to vulnerable only – items can be picked up at the shop for those who can get out.
- Joe’s Quality Meats – 02843723945 – will deliver meats, deli products etc. delivery is only available after 6pm can pay over phone or leave money in envelope at door
- Hales Fruit and Veg Newcastle – 028 43723941 Newcastle only
Food Take Aways Newcastle:
- Pizza Palazzo – Thurs to Sunday tel 43726444
- Spar - Brennans Dundrum – 43751250 Local home delivery order by phone before 12 for next day delivery.
- Today Store (Bernie’s) – 02843751656 – Local home delivery order by phone. Cash only at present. Trying to set up card payment.
- Barbican – 028437 68443 - Local home delivery order by phone between 9 – 11 am. Deli prepared ready meals available to re-heat.
- Holmes/Today – 028 43768613 – Local home delivery , order by phone am they will deliver as quickly as possible. Other delivery services
- Ramsay’s Fine Foods – deliver frozen meals – home delivery Co-Down and Northern Ireland
- Tel 02891469009 or www.ramsysfinefoods.com .
- Down Wholesale – fruit and veg – delivery on set days: 02891883497
- Ryan French – Ryan’s Garden Café – delivers to both NC& CW order on FB or Instagram or phone 07935120890 – fill menu available online
- Wilshire Farm Foods – 028 703 58880 or firstname.lastname@example.org – ready meals for the elderly.
- Parsley Box – 08006127225 or online www.parsleybox.com – ready meals for the elderly.
Pantry Foodbank – Circular Road Castlewellan – open Tuesday and Thursday 11am-1pm.
Pantry Foodbank – Behind Methodist Church Newcastle – open Tuesday and Thursday 2-4pm
Please see "Local community and support groups" in further information for information on online and telephone support.
Community Advice – Benefits/completing forms etc… – 0300 30 30 306
Make the Call – Benefits - 0800 232 1271 – or text ‘CHECK’ to 67300 – indirect.gov.uk/makethecall
We are a Training Practice and are active in the teaching of medical students and General Practitioner Registrars. Sometimes medical students sit in on consultations. We often have a qualified doctor training to be a General Practitioner working in the practice. You may be asked for your permission to video tape your consultations for teaching purposes. These consultations are observed by doctors only and then erased. We fully understand if you wish to decline.
Practice Location, opening hours and Practice Area
Newcastle Surgery is located on 56 Main Street and can be accessed via Downs Road and Main Street BT33 0AE. Castlewellan Surgery is located at The Corncrane Building 47 Lower Square Castlewellan BT319DN.
Surgery opening times
Monday - Friday 8.30am - 5.45pm
Thursday 8.30am - 1pm.
CLOSED FOR LUNCH 12.45PM - 1.45PM
Click Here to order your repeat prescription online
(Site updated 02/04/2020)