DONARD FAMILY PRACTICE
TELEPHONE CALL BACK/APPOINTMENTS SYSTEM
In order to improve our service and shorten waiting times we operate a Doctors Telephone Call Back (TCB) System. When you contact us the receptionist will take your phone number (and any special instructions about when you can be contacted) and the doctor will call you back. It is helpful if you let the receptionist know some details so that urgent calls get priority – for example chest pain, collapse, breathing difficulty or a very sick child.
The Doctor or Nurse Practitioner will call you back to discuss the problem and provide advice, arrange tests or arrange a convenient appointment.
If you have an ongoing problem, it makes sense to try and book your call back with the doctor that has already been treating you.
Advantages of the Telephone Call Back System
- More Flexible- you don’t have to phone early to get an appointment
- Telephone call backs booked to suit you
- Easier to speak to your doctor of choice
- Better choice of appointment times to suit you
- Reduced parking problems
- Reduced time off work
- Reduced crowding in waiting room
DOES THIS MEAN I CAN ONLY BOOK APPOINTMENTS ON THE DAY I RING?
No. If after you have spoken to the doctor you need an appointment you can arrange one that is convenient, even if you want one several days later.
DO I HAVE TO RING FIRST THING IN THE MORNING TO GET AN APPOINTMENT?
No, please don’t! If everyone rings at 8.30am everyone can’t get through.
WILL I BE SEEN IN PERSON IF THIS IS NEEDED?
Yes. The system means that by dealing with straightforward things over the phone we have enough surgery appointments to ensure that you can see someone in person if you need to.
WHAT IF I HAVE PROBLEMS GETTING TO THE PHONE?
Please let us know if you have difficulty using the phone and we will try and make special arrangements.
In addition to their Nursing Training and Experience we have Nurse Practitioners working in the surgery who – in addition to their nurse training -have completed three years university training and are experienced in clinical examination, diagnosis and prescribing. They have particular expertise in managing childhood illness, Asthma and COPD.
ASK THE RECEPTIONIST
Our receptionists are trained to deal with some queries like repeat prescriptions, repeat sick lines, letters or delays in hospital appointments.